Mid-Term Exam Tips for Jan - May 2012 Session (UFS 301)

UFS 301 - ESSENTIALS IN BUSINESS COMMUNICATION


Section A: MC Qs - 20 Marks


Chap. 1 The World of Communication 
Chap. 2 Business Letters
Chap. 3 Recruitment
Chap. 4 Telecommunication - Fax & E-mail


Section B: Defining Terms (Short-Answer Questions) - 40 Marks
-  External Communication & Internal Communication
- Communication Systems
-   Gestures & Touching
-  The Grapevine
-   Non-verbal Communication & Verbal Communication
- The Communication Process (Cycle) 


Section C - Essay Writing - 40 Marks 
(Answer BOTH Questions in 1 & 2, and choose one between 3 or 4)


-  Letter of Enquiry
-  Letter of Complaint
-  Letter of Application (Job)
-  E-mails & Fax Messages
-  Communication Process & Barriers of Communication


Reminder:
1) Please ensure that you have prepared your Resumes, Cover Letter/Letter of Application before the Mid Term Break (23 March 2012). Job Interviews will be held a week after you come back from Mid Term Break.


BEST OF LUCK & ENJOY YOUR BREAK!